Terms and Conditions

In this agreement, the words and expressions below shall have the following meanings:

Customer Protection Policy
LSL policy via which Customer Protection is kept in check.

Fee(s)
Any fees charged by LSL for any additional services such as delivery fees and communication fees.

Final Delivery
The transfer of ownership of the product from LSL to the end customer.

General Terms
The terms set out in this agreement.

Listed Price
The listing price of the Product on the Platform shall be the price at which the LSL E-commerce list the selling Price of the Product, which shall include any taxes, whether duties applicable in Sri Lanka.

Customer Privacy Policy
Privacy policy governing the Customers.

Pending
The status on the LSL E-commerce Portal depicting that an order has been received and awaiting processing.

Customer Payment Policy
Payment policy governing the Customers.

Customer Protection Policy
Protection against the order frauds to the customers.

Platform
The website LSL E-commerce or any affiliate website.

Platform Policies
All the policies and guidelines applicable to Customers available on LSL E-commerce portal.

Product(s)
The products which the Customer intends to buy on the Platform.

Return Policy
The policy governing the return, refund, cancellation or rejection of products and which can be viewed within Customer Return & Refund Policy.

Returned Product
A Product that had been delivered but has been returned by the Customer, for any reason whatsoever.

Customer Portal
The login-based platform accessible by a Customer at Customer Portal by using the user name and password provided to it by LSL.

Customer Support Center
The support service provided by LSL to solve the issues faced by Customers as well as help Customers on their purchases.

Shipped
A Product is considered shipped and on course for delivery to the Customer.

Customer Support Center
The products which the Customer intends to buy on the Platform.

Signup Process
Process via which person(s) or entities sign up to sell on LSL ’s online marketplace lankasathosa.lk.

To access certain services offered by the platform, we may require that you create an account with us or provide personal information to complete the creation of an account. We may at any time at our sole and absolute discretion, invalidate the username and/or password without giving any reason or prior notice and shall not be liable or responsible for any losses suffered by, caused by, arising out of, in connection with or by reason of such request or invalidation.

You are responsible for maintaining the confidentiality of your user identification, password, account details and related private information. You agree to accept this responsibility and ensure your account and its related details are maintained securely at all times and all necessary steps are taken to prevent misuse of your account. You should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorized manner. You agree and acknowledge that any use of the Site and related services offered and/or any access to private information, data or communications using your account and password shall be deemed to be either performed by you or authorized by you as the case may be. You agree to be bound by any access of the Site and/or use of any services offered by the Site (whether such access or use are authorized by you or not). You agree that we shall be entitled (but not obliged) to act upon, rely on or hold you solely responsible and liable in respect thereof as if the same were carried out or transmitted by you. You further agree and acknowledge that you shall be bound by and agree to fully indemnify us against any and all losses arising from the use of or access to the Site through your account.

Please ensure that the details you provide us with are correct and complete at all times. You are obligated to update details about your account in real time by accessing your account online. For pieces of information you are not able to update by accessing Your Account on the Site, you must inform us via our customer service communication channels to assist you with these changes. We reserve the right to refuse access to the Site, terminate accounts, remove or edit content at any time without prior notice to you. We may at any time atin our sole and absolute discretion, request that you update your Personal Data or forthwith invalidate the account or related details without giving any reason or prior notice and shall not be liable or responsible for any losses suffered by or caused toby you or arising out of or in connection with or by reason of such request or invalidation. You hereby agree to change your password from time to time onby your own or when prompted by the system to keep your account secure and also shall be responsible for the confidentiality of your account and liable for any disclosure or use (whether such use is authorized or not) of the username and/or password.

Please review our Privacy Agreement, which also governs your visit to the Site. The personal information / data provided to us by you or your use of the Site will be treated as strictly confidential, in accordance with the Privacy Agreement and applicable laws and regulations. as mentioned in the Customer Privacy Policy.

You agree, understand and acknowledge that the Site is an online platform that enables you to purchase products listed at the price indicated therein at any time from any location using any available payment methods of your choice.

LSL does not guarantee that the service will be uninterrupted or error free. LSL will provide every effort in good faith to ensure that its services are available as much as possible with minimal service interruptions

In no circumstance will LSL be liable for any claims resulting from the use or inability to use LSL services- including, but not limited to service interruptions, client errors, internet connectivity problems, miscommunications, unauthorized access to LSL servers, Internet bandwidth congestion, power failures, vandalism and natural disasters. LSL SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFIT , LOSS OF BUSINESS OR BUSINESS OPPORTUNITY, LOSS OF USE, LOSS OF DATA ETC. even if advised of the possibility of such damages.

We require that by accessing the Site, you confirm that you can form legally binding contracts and therefore you confirm that you are at least 18 years of age or are accessing the Site under the supervision of a parent or legal guardian. We grant you a non-transferable, revocable and non-exclusive license to use the Site, in accordance with the Terms and Conditions described herein, for the purposes of shopping for personal items and services as listed on the Site. Commercial use or use on behalf of any third party is prohibited, except as explicitly permitted by us in advance. Any breach of these Terms and Conditions shall result in the immediate revocation of the license granted in this paragraph without notice to you.

Content provided on this Site is for informational and transactional purposes. Product representations including price, available stock, features, add-ons and any other details as expressed on this Site are the responsibility of LSL . Submissions or opinions expressed on this Site are those of the individual(s) posting such content and may not reflect LSL opinions.

We grant you a limited license to access and make personal use of this Site, but not to download (excluding page caches) or modify the Site or any portion of it in any manner. This license does not include;

8.1 any resale or commercial use of this Site or its contents;

8.2 any collection and use of any product listings, descriptions, or prices;

8.3 any derivative use of this Site or its contents;

8.4 any use of data mining, robots, or similar data gathering and extraction tools.

This Site or any portion of it (including but not limited to any copyrighted material, trademarks, or other proprietary information) may not be reproduced, duplicated, copied, sold, resold, visited, distributed or otherwise exploited for any commercial purpose without express written consent by us as may be applicable.

You may not frame or use framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) without our express written consent. You may not use any meta tags or any other text utilizing our name or trademark without our express written consent, as applicable. Any unauthorized use terminates the permission or license granted by us to you for access to the Site with no prior notice. You may not use our logo or other proprietary graphic or trademark as part of an external link for commercial or other purposes without our express written consent, as may be applicable.

You agree and undertake not to perform restricted activities listed within this section; undertaking these activities will result in an immediate cancellation of your account, services, reviews, orders or any existing incomplete transaction with us and in severe cases may also result in legal action.

You must not use the website in any way that causes, or is likely to cause, the Site or access to it to be interrupted, damaged or impaired in any way. You must not engage in activities that could harm or potentially harm the Site, its employees, officers, representatives, stakeholders or any other party directly or indirectly associated with the Site or access to it to be interrupted, damaged or impaired in any way. You understand that you, and not us, are responsible for all electronic communications and content sent from your computer to us and you must use the Site for lawful purposes only. You are strictly prohibited from using the Site for;

9.1 Fraudulent purposes, or in connection with a criminal offense or other unlawful activity to send, use or reuse any material that does not belong to you; or is illegal, offensive (including but not limited to material that is sexually explicit content or which promotes racism, religious, bigotry, hatred or physical harm), deceptive, misleading, abusive, indecent, harassing, blasphemous, defamatory, libellous, obscene, pornographic, paedophilic or menacing; ethnically objectionable, disparaging or in breach of copyright, trademark, confidentiality, privacy or any other proprietary information or right; or is otherwise injurious to third parties; or relates to or promotes money laundering or gambling; or is harmful to minors in any way; or impersonates another person; or threatens the unity, integrity, security or sovereignty of Sri Lanka or friendly relations with foreign States; or objectionable or otherwise unlawful in any manner whatsoever; or which consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any “spam” Use the Site for illegal purposes.

9.2 To cause annoyance, inconvenience or needless anxiety.

9.3 For any other purposes that is other than what is intended by us.

9.4 Impersonate any person or entity or to falsely state or otherwise misrepresent your affiliation with any person or entity.

9.5 Attempt to gain unauthorized access to or otherwise interfere or disrupt other computer systems or networks connected to the Platform or Services. (Computer Crimes Act No. 24 of 2007)

9.6 Use or upload, in any way, any software or material that contains, or which you have reason to suspect that contains, viruses, damaging components, malicious code or harmful components which may impair or corrupt the Site’s data or damage or interfere with the operation of another Customer’s computer or mobile device or the Site and use the Site other than in conformance with the acceptable use policies of any connected computer networks, any applicable Internet standards and any other applicable laws.

Anything that you submit to the Site and/or provide to us, including but not limited to, questions, reviews, comments, and suggestions (collectively, “Submissions”) will become our sole and exclusive property and shall not be returned to you. In addition to the rights applicable to any Submission, when you post comments or reviews to the Site, you also grant us the right to use the name that you submit, in connection with such review, comment, or other content. You shall not use a false e-mail address, pretend to be someone other than yourself or otherwise mislead us or third parties as to the origin of any Submissions. We may, but shall not be obligated to, remove or edit any Submissions without any notice or legal course applicable to us in this regard.

LSL E-commerce, and other LSL related marks indicated on our Site are trademarks or registered trademarks in the relevant jurisdiction(s). Our graphics, logos, page headers, button icons, scripts and service names are the trademarks or trade dress and may not be used in connection with any product or service that does not belong to us or in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits us. All other trademarks that appear on this Site are the property of LSL .

All intellectual property rights, whether registered or unregistered, in the Site, information content on the Site and all the website design, including, but not limited to text, graphics, software, photos, video, music, sound, and their selection and arrangement, and all software compilations, underlying source code and software shall remain our property. The entire contents of the Site also are protected by copyright, trade mark, service mark, patent or other proprietary rights and laws as under applicable laws and international conventions. All rights are reserved.

LSL reserves the copyrights and other intellectual property rights pertaining to the information displayed on the Website including, but not limiting to text, graphics, logos, software, source code, images, trademarks. LSL does not transfer to the user to copy any documents or any other site materials. Any reproduction without LSL ’s consent is illegal.

You acknowledge and undertake that you are accessing the services on the Site and transacting at your own risk and are using your best and prudent judgment before entering into any transactions through the Site.

LSL does not guarantee that the service will be uninterrupted or error free. LSL will provide every effort in good faith to ensure that its services are available as much as possible with minimal service interruptions.

In no circumstance will LSL be liable for any claims resulting from the use or inability to use LSL services- including, but not limited to service interruptions, client errors, internet connectivity problems, miscommunications, unauthorized access to LSL servers, Internet bandwidth congestion, power failures, vandalism and natural disasters. LSL SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFIT , LOSS OF BUSINESS OR BUSINESS OPPORTUNITY, LOSS OF USE ETC. even if advised of the possibility of such damages.

You shall indemnify and hold harmless Lanka Sathosa Limited, the owner of the site LSL E-commerce, its subsidiaries, affiliates and their respective officers, directors, agents and employees, from any claim or demand, or actions including reasonable attorney’s fees, made by any third party or penalty imposed due to or arising out of your breach of these Terms and Conditions or any document incorporated by reference, or your violation of any law, rules, regulations or the rights of a third party.

When you visit the Site, or send e-mails to us, you are communicating with us electronically. You will be required to provide a valid phone number and a valid email address while placing an order with us. We may communicate with you by e-mail, SMS, phone call or by posting notices on the Site or by any other mode of communication we choose to employ. For contractual purposes, you consent to receive communications (including transactional, promotional and/or commercial messages), from us with respect to your use of the website (and/or placement of your order) and agree to treat all modes of communication with the same importance.

We will not be responsible for any personal losses (including but not limited to anticipated savings, expected delivery time, goodwill, or wasted expenditure) or any other indirect or consequential loss.

We reserve the right to make changes to the Site, its policies, these terms and conditions and any other publicly displayed condition or service promise at any time. You will be subject to the policies and terms and conditions in force at the time you used the Site unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously in future placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.

You acknowledge and recognize that we are a public limited company and reserve the right to conduct business to achieve our objectives in a manner we deem fit. You also acknowledge that if you breach the conditions stated on our Site and we take no action, we are still entitled to use our rights and remedies in any other situation where you breach these conditions.

In addition to any other legal or equitable remedies, we may, without prior notice to you, immediately terminate the Terms and Conditions or revoke any or all of your rights granted under the Terms and Conditions. Upon any termination of this Agreement, you shall immediately cease all access to and use of the Site and we shall, in addition to any other legal or equitable remedies, immediately revoke all password(s) and account identification issued to you and deny your access to and use of this Site in whole or in part. Any termination of this agreement shall not affect the respective rights and obligations (including without limitation, payment obligations) of the parties arising before the date of termination. You furthermore agree that the Site shall not be liable to you or to any other person as a result of any such suspension or termination. If you are dissatisfied with the Site or with any terms, conditions, rules, policies, guidelines, or practices in operating the Site, your sole and exclusive remedy is to discontinue using the Site.

These terms and conditions are governed by and construed in accordance with the laws of The Democratic Socialist Republic of Sri Lanka. You agree, as we do, to submit to the exclusive jurisdiction of the courts of Sri Lanka having jurisdiction over the place on which our Registered Office is situated at the time of institution of legal proceedings. Our site strictly adheres to the below mentioned policies which are enforced by the Sri Lankan Government.

20.1 Information and Communication Technology Act No.27 of 2003

20.2 Intellectual Property Act no. 36 of 2003

20.3 Electronic Transactions Act No. 19 of 2006

20.4 Computer Crimes Act No. 24 of 2007

20.5 Payment and Settlement Systems Act, No. 28 of 2005

20.6 Payment Devices Frauds Act No.30 of 2006

You may reach us here

When you visit the Site, or send e-mails to us, you are communicating with us electronically. You will be required to provide a valid phone number and a valid email address while placing an order with us. We may communicate with you by e-mail, SMS, phone call or by posting notices on the Site or by any other mode of communication we choose to employ. For contractual purposes, you consent to receive communications (including transactional, promotional and/or commercial messages), from us with respect to your use of the website (and/or placement of your order) and agree to treat all modes of communication with the same importance.